Thursday, February 14, 2013

Key Terms Chapter 3

Brick-and mortar retailers:  Retailers who do business the old fashion way .

Channel conflict: This is where a retailer  will lose that personal touch of the customer, because of the use of an online store.

Click-and-mortar: This is a combination of brick- and -mortar, and click -and -mortar used as a transactional web site.

Considered commerce: This means useing e-commerce in new ways, thinking outside the box.

Direct marketing: Marketing done between any seller and buyer.

Disintermediation: The removal of organizations or business process.

E-grocer: A grocer that takes orders online and provides deliveries.

E-Banking: Various banking activities done on line or on the road using the internet.

Electronic retailing : Retailing conducted online, over the Internet.

E- tailers : Retailers who sell over the Internet.

Multichannel business model:  This is where a company have more than one product or market.

On Demand delivery service: Express delivery made fairly quickly after an online order is received.

Referral Economy: The effect upon sales of consumers reciving a referral or recommendation from other consumers.

Reintermediation: Added value and assistance to help fill new roles.

Shopping robots: Tools that scout the Web on behalf of consumers who specify search criteria.

Virtual :Firms that sell directly to consumers over the Internet without maintaining a physical sales channel.

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